The consumer law offers scope in the following areas:
The law is for consumer disputes at the district level
The law applies to all goods and services
It covers all sectors, i.e., public, private, or sole proprietor
The law provides for relief and compensation to the consumer as suitable
Consumer courts have the power to levy penalty in terms of fine and imprisonment to the defaulters for non-compliance of court’s orders
A consumer can apply in the consumer court if:
Selling of bad quality, illegal or expired product in the market
If the shopkeeper does not provide a receipt
If the rate list of items is not displayed
Complaint against the warranty of any purchased product
If manufacturing date, ingredients and expiry date are not mentioned on the packaging
False advertisement regarding any product
Poor service experience by a government or private service organization/employee
Lack of clear policy concerning the purchase and return of a product.
To make a petition about a product or service in the consumer court, you need a written document mentioning the following information:
Name, CNIC number and address of the petitioner
Essentials of the respondent(s);
Copy of the legal notice
Details of the damages and claims
Documentary proof (e.g. receipt) etc.
Affidavit of the Complainant
A consumer can also contact District consumer protection councils regarding any claim against a good or service. All District Co-ordination officers (DCO’s) have been given authority to listen to the complaints and respond respectively. Although, if a consumer wants compensation, he/she should file a petition in the Consumer Court.
Our team of competent online lawyers assists with consumer rights and petitions in the consumer court. We offer the following services:
Drafting the complaint
Processing the complaint
Queries regarding consumer rights
We offer free legal advice online regarding any issue related to consumer rights. You can contact us through filling a form below, and your competent lawyers in Pakistan will contact you as soon as possible.
The purpose of this service is to encourage people to reach out to us with their legal issues and queries. Although there are many notable lawyers in Pakistan, our team is also a blend of professional, enthusiastic and experienced lawyers who are expert in their departments.
Through this online portal, you can carry out a series of legal activities with the assistance of our online lawyers. You can enquire about any legal issue from our lawyer online.
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